RockBox Fitness Huntersville

Just like Janelle, I tried to cancel my membership over a year ago! Thought I had. Unknowingly, I was continued to be drafted for over a year. (I know, I should’ve checked my bank account.) In the process of moving banks, I receive a text message from Denice, asking to “take care of my unpaid monthly membership”. I was like, “WTH is she talking about?” By chatting with her via text, because I was working, she tells me it was never cancelled. But I could cancel after I pay another months membership?! They had already collected 12 or more payments from me already! I asked her to cancel it immediately, and she refused, sending me a cancellation form instead, saying it was “required”. I noticed on the said form it says for cancellation/ freeze. Funnily enough, I froze my account back in 2019/2020 for shoulder surgery without filling out ANY paperwork. As I was checking my email a few days later, I notice I have an email from RockBox with an invoice. Not only did she NOT CANCEL my membership, she drafted my account for the membership fee, and added an invoice fee for $20 as well. I would not recommend a membership here, unless you plan on never cancelling. The trainers are great, but not worth the hassle if you plan to leave.